Secure Shopping

 

We at Anitadongre.com give maximum priority, not only to your shopping experience but also to your safe and secure shopping. Keeping the same in mind, we have put various levels of protections in place to ensure that our transaction process is extremely safe and that our customers' information is highly secure and non leak able. For higher security Anitadongre.com does not accept any financial information on its servers. All such information entered by you is directly received by our Banks servers and are then transmitted to your banks servers. All this is done through industry standard encryption protocol known as Secure Socket Layer (SSL). Majority of online transactions are completed without incident. However, please keep in mind that customer protection is always a two-way process. When buying on any online portal, caution must always be practiced by the user. Following are some guidelines that would help you ensure a safe and secure online shopping experience.

Safety and Security Tips

  • Protect your passwords.
  • Keep your passwords private. Remember, anybody who knows your password may access your account.
  • If using a public computer or terminal, always log out when you complete an online session.
  • Avoid using the same password for multiple online accounts.
  • Be aware of unsolicited e-mail and telephone contacts.
  • Anitadongre.com will never e-mail or call a customer and ask that they disclose or verify their Anitadongre.com password, credit card, or banking account number. Such information should only be submitted on the web page forms, when completing an order on the website or when making updates to Your Account areas and never on phone or e-mail to us. If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead go directly to www.anitadongre.com and then to your account.
  • If you are contacted by, or receive an unsolicited e-mail from an unknown entity impersonating as Anitadongre.com or any of its sister concerns or associates, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to customercare-usa@houseofanitadongre.com for investigation.
  • Customers should always carefully review order and shipment confirmation e-mails to ensure that they are legitimate and have been sent by Anitadongre.com. To do this, simply cross-reference confirmation e-mails with the transaction history found in your account area. If you receive shipment confirmation e-mail for a transaction you have not done, report the incident to customercare-usa@houseofanitadongre.com immediately.
  • If you receive an e-mail asking for personal details such as password never respond to it.
  • If you receive a suspected spoofed Anitadongre.com e-mail, or discover a fake Anitadongre.com website, please report the incident to customercare-usa@houseofanitadongre.com.
  • Ensure your Personal Computer is protected.
  • Fraudsters send genuine-looking emails that contain viruses and Trojans. These viruses / Trojans, install a malicious code on your PC without your knowledge. They extract your confidential information that fraudsters use to access your online profile / account etc.
  • Here are a few important action points that you should bear in mind:
    • Keep your PC updated with the latest anti-virus / anti-spyware software. - Install a personal firewall on your PC to protect your account.
    • Keep your PC updated with the latest security patches and, most importantly,
    • Do not click on links or open attachments in unknown or unsolicited (spam) emails. Lastly, we at Anitadongre.com would always want to support the cause of safe e-shopping, you can help us by doing so, by reporting any suspicious activity. Anitadongre.com highly value your association.

Serviceability first

House of Anita Dongre Customer Care

At House of Anita Dongre (HOAD) it is our endeavor to provide you with the best of customer service. For any query related to your product or shopping experience, you can always call your nearest store from 11am to 9pm on any day. You can also reach us at our customer care number + 91-7303030343 between 09.30am and 7.30pm from Monday to Sunday, or you may email us at customercare-usa@houseofanitadongre.com We will make all attempts to respond to you within the 24hrs.

You may contact our customer care for anything pertaining to Anitadongre.com. Typically customers contact our customer care for:
  • Password related queries
  • Login related queries
  • My account / profile change queries
  • Payment related queries
  • Merchandise/product related queries
  • Pricing, promotion, discount related queries
  • Delivery related queries
  • Anything that the customer may wish to clarify about Anitadongre.com or any of our other brands . To enable us to respond quickly and effectively, in any communication with us, please provide information such as Order Number, invoice number, style no or product code, date of shopping etc. The more information you provide, the quicker we will be able to respond to your query

Hassle free shipment

We are committed to delivering your order accurately, in good condition, and always on time.

Please note our shipping policy as follows:

We make our best efforts to ship each item in your order within 15 working days of the order. However in some cases, we may take longer, up to 25 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within the stipulated time, we shall inform you about the same.

  • If you wish to ship products to different addresses, you shall need to place multiple orders.
  • We ship on all week days (Monday to Saturday), excluding public holidays.
  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
  • While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability. In that case we would inform the situation to you, and the unshipped part of your bill would be refunded back to you at the earliest.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at + 91-7303030343 (9.30am-7.30pm) 7 days a week or mail us at customercare-usa@houseofanitadongre.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.